agw99 Terms and Conditions

1. General Information and Background

agw99 is an online entertainment and betting platform operated for users in Bangladesh. This website and all its services (such as sports betting, casino games, live casino, slots, fishing games, and more) are referred to collectively as the "Platform" or "Site".

These terms and conditions ("Terms") form a legal agreement between agw99 and the user of the platform ("Member" or "you"). When you register on agw99 or use any of its services, you automatically become subject to these Terms.

agw99 reserves the right to change, amend, or update these Terms at any time. Updated Terms take effect from the date they are published on the site. Members are advised to review this page regularly at their own discretion.

2. Eligibility and Account Registration

To open an account and use the services on agw99, you must meet the following requirements:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• Each person may open only one account. Multiple accounts held by the same person — even from different devices or browsers — are strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You must confirm that you are opening the account in your own name and are not acting on behalf of or for the benefit of a third party.
• The member is solely responsible for keeping their account password and login details completely confidential.

agw99 reserves the right to accept or reject any registration application and may suspend or close an account without giving reasons if there is evidence of a breach of these Terms.

3. Account Verification (KYC)

agw99 conducts a member identity verification process (Know Your Customer — KYC) to ensure a safe and responsible environment. agw99 may request the following documents at any time:

• A government-issued photo ID (National ID card, passport, or driving licence).
• Proof of current address (a utility bill or bank statement no older than 3 months).
• Proof of ownership of the payment method used.

If verification is not completed within the specified time, agw99 may place withdrawals on hold or restrict the account.

4. Deposits, Withdrawals and Payment Policy

The following rules apply to financial transactions on agw99:

• Minimum deposit: ৳500 — for each payment method.
• Minimum withdrawal: ৳1,000.
• Standard withdrawal processing time: within 1 hour.
• Accepted payment methods: bKash, Nagad, Rocket, and direct bank transfer.
• Withdrawals will only be processed to the same payment method that was used for the deposit.
• No withdrawal will be processed to an account that does not match the member's name.

agw99 reserves the right to temporarily or permanently suspend withdrawals in cases of suspicious transactions or attempted manipulation.

5. Bonus and Promotion Terms

agw99 offers various bonuses and promotions from time to time. The currently applicable welcome bonus terms are as follows:

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000.
• Wagering requirement to withdraw bonus funds: the bonus amount must be wagered 10 times.
• The wagering requirement must be met before any winnings earned using a bonus can be withdrawn.
• agw99 reserves the right to change, suspend, or cancel any bonus offer at any time.
• In cases of bonus abuse or manipulation, the relevant bonus and all associated winnings will be forfeited.
• Each member may claim each welcome bonus offer only once.

Specific promotions may carry additional terms, which will be detailed on the relevant promotion page.

6. Betting Rules and Gaming Terms

The following general rules apply to all betting and gaming activity on agw99:

• All bets will be settled after the final result is announced. If an event is cancelled or abandoned, the stake will be refunded.
• No payment will apply for abnormal results caused by software errors or technical issues.
• Bet amounts must remain within the limits set by agw99. These limits may change from time to time.
• agw99 reserves the right to void any bet that carries erroneous odds.
• Attempting to defraud the system by using multiple accounts or acting in collusion is strictly prohibited.

Live casino, slots, fishing games, and table games each have their own rules, available on the respective game pages.

7. Prohibited Activities and Usage Restrictions

The following activities are strictly prohibited on the agw99 platform, and any account found engaging in them will be closed immediately:

• Using the platform for money laundering or managing funds of illegal origin.
• Using bots, scripts, or automated software to play games or place bets.
• Attempting to access another member's account or interfering with the platform's security systems.
• Attempting unauthorized access to agw99's systems or networks.
• Reproducing, selling, or distributing any software, data, or content from the platform without prior permission from agw99.
• Operating an account under a false identity or using another person's name.

8. VIP Program and Reward Tiers

The agw99 VIP program has 5 tiers. Each tier comes with a regular weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

Members can advance to higher VIP tiers through regular active participation. VIP benefits may be subject to wagering requirements in the same way as financial bonuses. agw99 reserves the right to change or cancel VIP benefits for any reason.

9. Privacy and Data Protection

agw99 uses SSL encryption and modern security technology to protect members' personal data. Full details on how members' personal information is collected, processed, and used can be found on our Privacy Policy page.

agw99 never sells members' personal information to third parties. However, information may be shared with regulatory authorities where legally required, for fraud prevention, or for other legitimate reasons.

10. Intellectual Property

All content on the agw99 website — logos, graphics, software, text, designs, and other elements — is the exclusive property of agw99 and is protected under applicable law. Reproducing, distributing, publishing, or otherwise using any part of this content without prior permission is prohibited.

11. Limitation of Liability

agw99 is committed to providing a continuous and secure service. However, agw99's liability is limited in the following circumstances:

• Service disruptions caused by internet connection failures, server issues, or other technical reasons.
• Errors caused by third-party software or game providers.
• Losses arising from a member's own negligence or breach of these Terms.
• Circumstances beyond our control, such as natural disasters, government restrictions, or other force majeure events.

12. Responsible Gaming and Self-Limitation

agw99 firmly believes in responsible gaming. Gambling is for entertainment — not addiction. Members have the right to set their own limits and to take a break whenever needed.

• Contact our customer support to set deposit limits.
• A temporary account suspension can be requested.
• A long-term self-exclusion option is also available.

For more information on responsible gaming, please visit our Responsible Gaming page.

13. Account Closure and Suspension

agw99 may suspend or permanently close a member's account without prior notice in the following circumstances:

• Breach of any clause of these Terms.
• Detection of fraudulent activity or suspicious behaviour.
• Failure to complete KYC verification.
• Evidence of operating multiple accounts.

Members may also request to close their account voluntarily. Before closure, any remaining balance (if applicable and provided no breach has occurred) will be made available for withdrawal.

14. Dispute Resolution and Contact

If you have a complaint or dispute, please contact the agw99 customer support team in the first instance. Our 24/7 Bengali live chat support is always available.

Customer support email: [email protected]

After receiving a complaint, agw99 will investigate and communicate a decision within a reasonable time. agw99's decision will be considered final unless a clear error is demonstrated.

15. Applicable Law and Closing Provisions

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue in full effect. The English version of these Terms shall be considered the authoritative version.

agw99 operates on the principles of fair play and transparency. Any updates or changes will be published on this page and will take effect from the date of publication.

For any information about the platform, please visit our FAQ page or our About Us page.